Customer Experience
Empower Clients with Seamless Digital Experience across Channels.
Lychee Integrated Solutions Limited’s CX offerings provide unprecedented advantage to clients in bringing profound customer insights, technology enablers, operations capabilities to help transform & partner in their pursuit to embrace Digital disruption. We offer improved connected experience across the customer lifecycle with an interplay of digital strategies across multiple channels.
Recognized as a leading player across industries - Manufacturing, Communications, BFSI, Healthcare & Life Sciences, Energy & Utilities.
Lychee Integrated Solutions Limited’s differentiator come from the consulting build that provides comprehensive digital customer experiences for improved business results.
Provide cost effective solutions across User & Web Experience, Digital Marketing, Portals, eCommerce, Business Process Re-engineering and Management, CRM & Integration.
Lychee Integrated Solutions Limited’s CX practice has several transformational digital success stories across commerce, service, sales & marketing.
Service offerings
Experience Design & Adoption
Re-imagine digital customer experience through our consulting prowess and domain expertise with insights from market research and analytics.
Disruptive Technology Adoption
Enable clients with the right mix of cost effective technology solutions at every stage of digital customer journey. Our CX product expertise includes Adobe, Salesforce, Pegasystems, IBM, Oracle, SAP, Alfresco, Mulesoft and more.
Operations Transformation
Offer an end-to-end approach involving assessment, governance, cross-channel orchestration & process management to achieve excellence in operations.
Competencies
User Experience Management
Our unique user-centric design approach enriches online interactions and accelerate sales.
Web Content Management
Deliver personalized content to increase conversion and brand engagement with transcended web experience.
Digital Commerce
Create rich ecommerce portals, mobile & web applications for seamless customer interactions and higher revenues.
Digital Content & Process Management
Enhance digital experience for customers with platform-based offerings to manage content with AI, automation and cloud capabilities.
Digital Content & Process Management
Enhance digital experience for customers with platform-based offerings to manage content with AI, automation and cloud capabilities.
Marketing Analytics & Campaigns
Leverage content, campaigns and context to acquire, engage, convert and retain customers across digital channels.
Enterprise Integration Solutions
Drive business agility with an integrated landscape of data and processes to deliver superior customer experience.
Pega
Leverage Pega technologies to evolve, simplify and transform business operations seamlessly.
Solutions
Seamless Customer On-boarding
One of the challenges faced by the BFSI industry is lack of an exception handling process that enables seamless customer on-boarding.
Enable a Multichannel Customer Experience through Pega’s Decision Management capabilities
The solution analyses a customer’s transaction history and profile characteristics in real time and uses this information to empower the next best action/offer application.
Web Content Management
Deliver personalized content to increase conversion and brand engagement with transcended web experience.
FASCIA – The transaction monitoring Tool
FASCIA is a transaction monitoring tool that provides a panoramic view of the organization's operations. It provides real-time alerts of failures as the transactions proceed through the business environment.
Fraud Analytics Solution
Lychee Integrated Solutions Limited presents Fraud Analytics solution (FAS) that reduces claims leakage, saves on revenue and time and improves efficiency.
Integrated Warranty Management
The Lychee Integrated Solutions Limited Warranty Management solution developed on Pega’s unified platform streamlines the warranty process from end to end.
Mortgage Origination Solution
Lychee Integrated Solutions Limited’s Mortgage Origination System is a solution that enables banks to increase agility, reduce process complexity and cost and achieve competitive differentiation by improving the mortgage application experience across multiple channels.
Order Management
The Order Management solution is designed based upon extensive market research and incorporates features that are customizable for different processes for various verticals. This ensures that the solutions can be built quickly.
Service Life Cycle Management
Lychee Integrated Solutions Limited has built a customer experience transformation solution titled Service Lifecycle Management that leverages Pega’s process driven CRM and Case Management Capabilities.